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People’s health and safety

Personal health and safety challenges

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TotalEnergies places safety at the heart of its ambition to be a responsible company. The operational measures and indicators used to manage the Group’s activities are based on this fundamental value, in accordance with the strictest standards and with regard to health.

Given their specific nature, the Group’s activities involve health and safety risks for the Group’s employees, the personnel of the Group’s contractors, and residents in the vicinity of industrial sites. Furthermore, certain products marketed by TotalEnergies may present risks for the health and safety of consumers.

In this context, the Group has therefore identified its main health and safety risks:
  • risk of industrial accident;
  • risk of workplace accident;
  • risk of workplace accident;
  • risk of damage to health at the workplace;
  • risk of damage to the health and safety of consumers.

The risks and challenges relating to people health and safety are identified as part of a dynamic process that draws on the Group’s expertise and lessons learned, which are included in the HSE reference framework known as One MAESTRO (Management and Expectations Standards Toward Robust Operations).

To address its challenges, TotalEnergies relies on the HSE division, which forms part of the People & Social Responsibility division, whose President is a member of the Executive Committee.


In line with the various businesses of the Group, the HSE division coordinates the promotion and implementation of Group policies to enable the HSE departments of the Group’s subsidiaries to prevent or mitigate risks. Indicators are monitored so that the Group’s actions in relation to health and safety can be continuously adapted.

TotalEnergies conducts its operations on the basis of its Safety Health Environment Quality Charter. It forms the common foundation for the Group’s management frameworks, and sets out the basic principles applicable to safety, security, health, environment, quality and societal commitment. Group directives and rules define the minimum requirements expected. General specifications, guides and manuals are used to implement these directives and rules. The Group’s subsidiaries implement these requirements by means of their own management systems, which take account of specific local specificities and local regulatory requirements. The Group’s framework is available to all employees.

The HSE reference framework common to all business segments has been rolled out since 2018 in order to give greater overall consistency to the Group’s operations, while continuing to respect the specific characteristics of the various business segments. This reference framework, named One MAESTRO, applies to the Group’s subsidiaries and their operated sites as defined in the “Reporting Scopes and Method” section (scope of One MAESTRO). It is based on ten fundamental principles:

  1. leadership and management commitment,
  2. compliance with laws, regulations and Group requirements,
  3. risk management,
  4. operational accountability,
  5. contractors and suppliers,
  6. expertise and training,
  7. emergency preparedness,
  8. learning from events,
  9. monitoring, audit and inspection,
  10. performance improvement

In order to evaluate the implementation of this framework, Group subsidiaries operating sites are audited at least every five years. These subsidiaries also undertake self-assessments every two years. The Group’s HSE audit protocol is based on the One MAESTRO framework and includes the requirements of the international standards ISO 14001:2015 and ISO 45001:2018. The audit protocol is applied fully during self-assessments and according to a risk-based approach during audits.

Furthermore, the One MAESTRO framework provides that companies holding an interest in assets or activities operated by third parties shall promote the Group HSE requirements and best practices and endeavor to ensure that similar requirements are adopted by the operator. It also provides that the HSE risks relating to these assets or activities are expected to be assessed at least every five years and the manager of the non-operated asset within the Group are expected to be trained in HSE management. Assessing the risks relating to these assets and activities provides the basis for promoting the Group’s HSE rules implemented by the asset manager, particularly during board meetings. This can also take place during technical assistance missions or through HSE audits or reviews, when these are provided for by a shareholders’ agreement.

Lastly, before any final decision to invest in a construction project or acquire or sell a subsidiary, the proposals presented to the Group’s Risk Committee are assessed with regard to health and safety risks.

Preventing the occurrence of major industrial accidents

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To prevent the occurrence of a major industrial accident such as an explosion, fire, leakage of hazardous products or mass leakage that might cause death, physical injury, large-scale pollution or pollution at an environmentally sensitive site, or damage to property, TotalEnergies implements suitable risk management policies and measures which apply to the Group’s operated activities that are exposed to such risks. The Major Risks division of the Group’s HSE division provides support in the application of this policy.

At year-end 2020, in addition to its drilling and pipeline transport operations, the Group had 186 operated sites and operating zones exposed to such risks. These correspond to all activities relating to hydrocarbon production, whether offshore or onshore, as well as Seveso classified industrial sites (upper and lower tier) and their equivalents outside of the European Union. This number of sites has increased compared to year-end 2019, when 180 sites were listed. The number of these sites is stable for the Refining & Chemicals segment and slightly increasing for the Exploration & Production, Integrated Gas, Renewables & Power, and Marketing & Services segments.

The Group’s policy for the management of major industrial accident risks applies from the facilities design stage in order to minimize the potential impacts associated with its activities. The policy is described in the One MAESTRO reference framework. It provides for the analysis of the risks related to the Group’s industrial operations at each operated site subject to these risks, based on incident scenarios for which the probability of occurrence and the severity of the consequences are assessed. Based on these parameters, a prioritization matrix is used to determine whether further measures are needed. These mainly include preventive measures but can also include mitigation measures and may be technical or organizational in nature. These analyses are updated periodically, at least every five years, or when facilities are modified. Training on major accident risks is organized by the Group at head office and at subsidiary sites for operating staff.

With regard to the design and construction of facilities, technical standards include applicable regulatory requirements and refer to industry best practices. The construction of the Group’s facilities is entrusted to qualified contractors who undergo a demanding internal selection process and who are monitored. In the event of a modification to a facility, the Group’s rules define the management process to be adopted.

With regard to the management of operations and integrity of facilities, formal rules have been set out to prevent specific risks that have been identified either by means of risk analyses or from internal and industry feedbacks. For specific works, the preliminary risk analysis may lead to the establishment of a permit to work, the process of which, from preparation through to closure, is defined. The Group’s reference framework also provides a process to manage the integrity of facilities, which includes, for example, preventive maintenance, facility inspections, identification of safety critical equipment for special monitoring, management of anomalies and downgraded situations, and regular audits. These rules are part of the One MAESTRO reference framework. Operations teams receive regular training in the management of operations in the form of companionship or in-person trainings.

In terms of monitoring indicators, the Group reports the number of Tier 1 and Tier 2 loss of containment as defined by the American Petroleum Institute (API) and the International Association of Oil & Gas Producers (IOGP). The Group set itself the target of having fewer than 70 Tier 1 and Tier 2 events in 2020. This target was not reached in 2020. The number of Tier 1 and Tier 2 events is higher than in 2019 but significantly lower than in 2018. In addition to the 84 Tier 1 and Tier 2 operational events indicated in the table below, the Group recorded five Tier 1 or Tier 2 events due to sabotage or theft in 2020.

Loss of primary containment(a) 2020 2019 2018
Loss of primary containment (Tier 1) 30 26 30
Loss of primary containment (Tier 2) 54 47 73
Loss of primary containment (Tier 1 and Tier 2) 84 73 103

(a) Tier 1 and Tier 2: indicator of the number of losses of primary containment with more or less significant consequences (fires, explosions, injuries, etc.), as defined by the API 754 (for downstream) and IOGP 456 (for upstream) standards. Excluding acts of sabotage and theft.


The Group did not have any major industrial accidents in 2020. Tier 1 and 2 events had only moderate consequences such as lost time injuries, fires or pollution of limited extent or with no impact.

In order to manage any major industrial accident efficiently, TotalEnergies has implemented a global crisis management system that is based primarily on an on-call system available 24/7, as well as a dedicated crisis management center at head office that makes it possible to manage two simultaneous crises. The framework provides that subsidiaries draw up plans and procedures for interventions in the event of leaks, fires or explosions and to test these at regular intervals. The intervention teams at subsidiaries and at head office practice their crisis management activities regularly on the basis of scenarios identified by the risk analyses. These personnel may follow dedicated training depending on their specific functions. In 2020, in the context of the COVID-19 pandemic and working from home as a result of this situation, the Group confirmed its resilience by testing out procedures and methodologies using remote crisis management exercises. In addition, in order to maintain the Group’s training capacity regardless of how the situation developed, training for internal crisis management individuals was maintained and provided remotely. In 2020, 187 individuals have been trained in crisis management in subsidiaries and at head office.

TotalEnergies also continued to roll out its Incident Management System (IMS) at subsidiaries operating hydrocarbon or gas exploration and production sites within the Exploration & Production and Integrated Gas, Renewables & Power segments. The IMS is a harmonized system for the management of emergency situations. It is described in an IPIECA good practices guide and is being progressively adopted by the majors. At year-end 2020, 385 individuals had been trained or made aware of the IMS.

Preventing occupational accidents

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Healthy, safty

The Group has a policy for preventing occupational accidents that applies to all employees of Group subsidiaries and employees of contractors working on a site operated by one of these subsidiaries. The safety results are monitored with the same attention for all. This policy is described in the One MAESTRO reference framework. The indicators monitored by the Group include work-related accidents whether they occur at workplace, during transportation within the framework of long-term contracts, or during an industrial accident. In addition to its aim of zero fatalities in the exercise of its activities, TotalEnergies has set itself the target of continuously reducing the TRIR indicator and, for 2020, of keeping it below 0.80 for all personnel of the Group and its contractors.

Safety Indicators 2020 2019 2018
Millions of hours worked - All personnel 389 467 456
Number of occupational fatalities 1 4 4
Number of occupational fatalities per hundred million hours worked - All personnel 0.26 0.86 0.88
TRIR(a): number of recorded injuries per million hours worked - All personnel 0.74 0.81 0.91

Group company employees

0.63 0.74 0.82

Contractors' employees(b)

0.87 0.87 1.01
LTIR(c): number of lost time injuries per million hours worked  - All personnel 0.48 0.48 0.59
SIR(d): average number of days lost per lost time injury - All personnel 33 34 26
Number of severe lost time injuries (excluding fatalities)(e) - All personnel 11 19 11

(a) TRIR: Total Recordable Injury Rate.
(b) Employees of contractors: any employee of a contractor working at a site that is part of the safety reporting scope or assigned by a transport company under a long-term contract.
(c) LTIR: Lost Time Injury Rate.
(d) SIR: Severity Injury Rate.
(e) Number of injuries resulting in permanent disability or lost time of more than sinx months (180 days).


In 2020, of the 289 lost time injuries reported, 280 relate to accidents at the workplace. 78% of these occurred, in decreasing order of the number accidents, when walking, handling loads or objects, using portable tools or working with powered systems or lifting systems.

The Group’s efforts on safety over a period of more than ten years have allowed it to reduce the TRIR by more than 70% between 2010 and 2020. This improvement is due to constant efforts in the field of safety and, in particular:

  • the implementation of the HSE frameworks, which are regularly updated and audited;
  • the prevention of specific risks such as handling loads (ergonomics), road transport, foot traffic;
  • training and general familiarization with safety issues for all levels of management (world safety day, special training for managers);
  • HSE communication efforts targeting all Group personnel;
  • the introduction of HSE objectives into the compensation policy for Group employees (see the « employment and social inclusion”).

Despite the measures taken as detailed above, a contractor employee sadly lost his life during a disassembly operation on a drilling rig in the Gulf of Mexico in the United States in 2020.

As part of the policy for preventing workplace accidents, TotalEnergies has defined rules and guidelines for HSE training, personal protective equipment and high-risk operations for Group employees and contractors working on sites operated by the Group. In order to continually move its practices forward, TotalEnergies also implements a process for analyzing accidents, irrespective of their nature, with the method used and the level of detail involved depending on the actual or potential level of severity of the event. By way of example, a near miss with a high severity potential is treated as a severe accident, and its analysis is considered essential factor of progress. Depending on its relevance to other Group entities, it will trigger a safety alert and, depending on the circumstances, the circulation of lessons learned and updating of the reference framework. The reporting of anomalies and near misses (approximately 600,000 in 2020) is strongly encouraged and is permanently monitored. The involvement of each employee in identifying anomalies and dangerous situations is an indicator of employees’ vigilance in accident prevention and reflects the safety culture within the Group.

The Group’s HSE division includes a division of specialists in high-risk operations (work at height, lifting, electricity, excavations, high-pressure cleaning etc.) which consolidates in-house knowledge and relations with contractors and issues the relevant One MAESTRO rules. The HSE division also includes a division aimed at providing support for subsidiaries to improve their safety culture upon their request. This division also develops and disseminates tools to improve human performance by identifying the Organizational and Human Factors of a work situation and defining appropriate measures. In 2020, a digital platform was created to host these tools, as well as examples of how to apply them, factsheets and information about the fundamental concepts of Organizational and Human Factors.

In addition to its One MAESTRO reference framework, in 2010 the Group introduced “Safety at Work: TotalEnergies’ Twelve Golden Rules”. This has been widely circulated within the Group and brings together the fundamental rules which must be scrupulously observed by all personnel, whether employees or the staff of contractors, in all the countries and business segments in which the Group is active. The aim of the Golden Rules is to set out simple, easy-to-remember rules that cover a large number of occupational accidents. The Stop Card system, which was set up in 2015, also enables any employee of the Group or a contractor to intervene if, for example, any of the Golden Rules are not being followed.

The Stop Card is a plastic-coated card, signed by the manager of the entity or site. It grants its holder the authority to intervene and stop work in progress, if he/she notices high-risk actions or situations, or situations that may lead to an accident, with an assurance that no disciplinary action will be taken as a result, even in the intervention turns out to have been unnecessary.

If an action or situation seems hazardous for one or more people, a facility or the environment, the Stop Card provides means of intervening. Uses of the Stop Card can range from a simple question to check that no risks are present, to interrupting the work in progress.

This interruption offers an opportunity to exchange with the colleagues involved (members of staff and their supervisor) with a view of finding a solution to the perceived problem. If necessary, changes are made to the way of working before resuming the work in progress.

If the problem cannot be solved immediately, the work is suspended, pending the implementation of suitable measures.

Between 2019 and 2020, the Group also rolled out the “Our lives first: zero fatal accidents” program, comprising the introduction of joint safety tours with contractors, the incorporation into the permit to work process of a ritual to be performed prior to undertaking work at the Group’s operated sites (Safety Green Light), and tools to step up on-site checks and assess compliance with safety rules for eight high-risk activities (working at height, lifting operations, work on process or powered systems, working in confined spaces, hot work, excavation work, manual cleaning using high pressure jets and Industrial cleaning using mobile pump and vacuum truck).

The correct implementation of the One MAESTRO reference framework, and more generally, of all the Group’s occupational safety programs, is verified with site visits and audits. Contractors’ HSE commitment is also monitored by means of a contractors’ qualification and selection process. The reference framework states that for a contractor to be authorized to carry out high-risk work on a site operated by a Group subsidiary, its HSE management system needs to be certified by a recognized third-party body or be inspected for compliance. Since 2016, for contractors with a high number of hours worked, a Safety Contract Owner can be appointed from among the senior executives of Group segments or members of Executive Committees of Group subsidiaries to initiate high-level dialogue with the contractor’s management and increase the level of commitment and visibility on HSE issues.

Preventive actions in the field of health, safety and the environment require all employees to adhere to the Group’s HSE policies. To this end, the Group provides training intended for various groups (new arrivals, managers, senior executives and directors) in order to establish a broad-based, consistent body of knowledge that is shared by everyone:

  • Safety Pass: these safety induction courses were started on January 1, 2018, for new arrivals within the Group. Various courses exist depending on the position and cover the Company’s main HSE risks, the risks linked to the site activities as well as those linked to the workplace. The theoretical content is supplemented by practical first-aid training sessions;
  • HSE for Managers is aimed at current or future operational or functional managers within one of the Group’s entities. This training program was revised in 2020. Four sessions were held in 2020 under the new format to train around 100 managers;
  • Safety Leadership for Executives is intended for the Group’s senior executives. Its objective is to give senior executives the tools allowing them to communicate and develop a safety culture within their organization. Two sessions were held in 2020 to train around 40 of the Group’s senior executives, representing around 15% of their total number. These sessions also included input from contractors’ senior executives to facilitate the sharing of best practices and encourage the convergence of viewpoints on the most important aspects of safety culture.

In order to ensure and reinforce knowledge of the reference framework, a knowledge evaluation tool containing over 3,000 multiple-choice questions was developed in 2018 for use by the HSE managers of subsidiaries, operated sites and their teams. This tool can also be used to determine a suitable training plan, if necessary. More than 120 evaluations were carried out in 2020.

In addition to training measures, the HSE division hosts regular events on HSE-related topics, with experts and specialists communicating a set of rules and good practices, internal and external, each month. The annual World Day for Safety is another key event. The theme in 2020 was “Our lives first: Joint safety tours with contractors”. In addition, TotalEnergies encourages and promotes its subsidiaries’ safety initiatives. Each year, a safety contest is organized and a prize is awarded to the best HSE initiative by a subsidiary.

Finally, safety, as a core value of TotalEnergies, has been a component of the Group’s employee compensation policy since 2011 at all levels of the Group (refer to the « employment and social inclusion“).

In terms of security, the Group’s policy aims to ensure that the Group’s people, property and information assets are protected from malicious intent or acts. To achieve this, TotalEnergies relies on its Security division, which develops the Group’s reference framework, oversees the security situation in the countries in which it operates in order to determine general security measures to be adopted (such as authorization to travel) and provides support for subsidiaries, particularly in the event of a crisis. The Group’s security reference framework applies to all subsidiaries it controls. It provides that the security management system for subsidiaries must include the following stages: analysis of the threat, risk assessment, choice of a security posture, implementation of preventive or protective measures, control and reporting and then regular reviews. It must also comply with the requirements of local regulations. The framework requires each subsidiary to develop a security plan, operating procedures and an action plan. Within the framework of developing new activities, the Group’s Security department specifies the organization and resources to be deployed in connection with the business segments.

In each country in which TotalEnergies operates, the Country Chair is responsible for the security of operations in the country. The Country Chair ensures the deployment of measures and resources, with the support of a Country Security Officer and subsidiaries’ CEOs. Subsidiaries’ management systems and security plans are checked on a regular basis by the Group’s Security department or the Country Chair. Familiarization and training programs and a centralized system for reporting security events are organized by the Group’s Security department.

Preventing transport accidents

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Sécurité routière

In the field of road transport, the Group has for many years adopted a policy intended to reduce the number of accidents by applying standards that are, in some cases, more stringent than certain local regulations. This policy, defined in the One MAESTRO reference framework, applies to all the Group’s personnel and contractors. For example, it includes a ban on telephoning while driving, even with a hands-free set, a ban on using motorized two wheeled vehicles for business travel, mandatory training for drivers, and the definition of strict technical specifications for vehicles. Additional requirements are defined depending on the level of road traffic risks in the country in question and the nature of the activity. Thus, in countries with high road traffic risks, vehicles are equipped with recorders of driving inputs and the conduct of drivers is monitored. Since 2012, a large-scale inspection program of transport contractors has also been rolled out by Marketing & Services, the segment with the most road transportation within the Group, with the delivery of products to service stations and consumers. The program is gradually being extended to other business segments as needed. It calls on independent transport experts who inspect the practices and processes adopted by transport contractors with regard to the recruitment and training of drivers, vehicle inspections and maintenance, route management, and the HSE management system. After inspection, an action plan is adopted. If there is a serious shortcoming or repeated poor results, the transport company may be excluded from the list of approved transport contractors. Furthermore, a training center exist since 2015 in Radès in Tunisia. It offers transport training for employees of subsidiaries and road transport contractors working for the Group that are interested.

To measure the results of its policy, TotalEnergies has, for many years, been monitoring the number of severe road accidents involving its employees and those of contractors. The 40% reduction in the number of serious injuries between 2016 and 2020 is a testament to the efforts that have been made. In 2020, the number of serious road accidents involving light vehicles decreased significantly compared to 2019. A trend the Group is looking to confirm in 2021.

The projects launched in 2018 on the use of new technologies for the prevention of road accidents were continued in 2019 and 2020. In Marketing & Services, a new action plan has been introduced covering the fields of driver behavior, vehicles and preparation for emergency situations. In particular, the decision was taken to fit more than 2,500 vehicles with fatigue detection systems following conclusive tests performed over a period of several months. The roll-out of these systems is now nearing completion. In addition, the second part of the SafeDriver video campaign was launched in 2019 and is expected to continue until 2022. The subjects chosen for 2019 and 2020 were blind spots, tiredness and driving in difficult situations, as well as distractions when driving.

Number of severe road accidents(a) 2020 2019 2018
Light vehicles and public transport(b) 0 9 7
Heavy goods vehicles(b) 27 24 23

(a)Overturned vehicle or other accident resulting in the injury of an occupant (declared incident).
(b)Vehicles on longt-term contract with the Group (> 6 months)


In maritime and inland waterways transport, the process and criteria for selecting ships and barges are defined by the Group’s vetting. These criteria take into account not only the ship or barge but also the crew, ensuring that the crew has all the qualifications and training required under the STCW (Standards of Training, Certification and Watchkeeping for Seafarers) convention. The vetting also verifies the application of the safety management system defined for ships by the ISM (International Safety Management) Code of the IMO (International Maritime Organization) as well as industry recommendations such as OCIMF (Oil Companies International Marine Forum) and SIGTTO (Society of International Gas Tanker and Terminal Operators) which take into account the human factor to prevent accidents to people on board ships or barges. In addition, TotalEnergies’ chartering contracts require that the crew belong to a recognized trade union affiliated to the ITF (International Transport workers’ Federation). The ITF represents the interests of transport workers’ unions in bodies that make decisions about jobs, conditions of employment or safety in the transport sector, such as the International Labour Organization (ILO) or the International Maritime Organization (IMO).

With regard to air transport, a carrier selection process exists to limit the risks relating to travel by Group and contractor employees, if their journey is organized by TotalEnergies. This process is based on data provided by recognized international bodies: the International Civil Aviation Organization (ICAO), the IATA Operational Safety Audit (IOSA), the International Association of Oil and Gas Producers (IOGP), and civil aviation authorities recommendations. Airlines that do not have a rating from an international body are assessed by an independent body commissioned by the Group.

Preventing occupational health risks

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With regard to the prevention of occupational health risks, the One MAESTRO framework provides that subsidiaries of the Group identify and assess risks at the workplace in the short, medium and long term. To do this, the framework provides application guides for implementation. The analysis of these health risks relates to chemical, physical, biological, ergonomic and psychosocial risks. This results in the roll-out of an action plan. An Industrial Health correspondent at each Group entity is identified and tasked with implementing the policy for identifying and assessing work-related health risks. Measures taken within this framework, included in entities’ HSE action plans, can be audited as part of One MAESTRO audits.

In general, potential exposure to chemical or hazardous products at a site operated by a Group entity or nearby is one of the most closely monitored risks in view of the potential consequences. New facility construction projects comply with international technical standards from the design stage in order to limit exposure. For production sites operated by a Group entity and subject to this risk, the One MAESTRO reference framework sets out the prevention process in several stages. First, hazardous products such as carcinogenic, mutagenic or toxic to reproduction (CMR) products are listed and their risks identified. Second, potential exposure to levels that may present a risk to the health of personnel, contractors or local residents at the site or nearby are identified and assessed, and prevention or mitigation measures are implemented in order to control the risk. Last, the approach is checked (atmospheric checks, specific medical monitoring, audits etc.) in order to verify its effectiveness and implement improvement measures if necessary. This is also set out formally in a risk assessment file, which is revised regularly by the subsidiary.

In terms of preventing psychosocial risks (PSR), TotalEnergies has launched a global voluntary program that aims to support all employees exposed to such risks, wherever they are in the world.

This program, spearheaded by the Group’s Human Resources Division, the Group medical coordinator and a representative of each of TotalEnergies’ business segments, has four priorities:

  • a minimum level of awareness and training through the distribution of a PSR prevention kit, which has been translated into 11 languages and validated by international experts. This forms the starting point for all training activities;
  • a single system for measuring individual stress and a collective assessment of the PSR factors in the working environment. This facilitates the production of action plans;
  • a system for listening to and supporting all employees, irrespective of their location. Supervised by international experts and available in more than 50 languages, it provides, as far as possible, care and support to employees in their native language and in accordance with their specific cultural environment;
  • regular monitoring of the indicators for enhanced control of the system. The implemented system guarantees anonymity, confidentiality and the security of personal data during the entire period of support.

All Group subsidiaries must ensure that they implement the Group’s PSR prevention program or an equivalent local program. At December 31, 2020, 137 PSR points of contact contributed actively within their subsidiary to the implementation of these four priorities.

In terms of medical monitoring, the referential framework requires that each Group entity offers all employees a medical checkup at least every two years and sets out a formal medical monitoring procedure taking into account the requirements under local law (frequency, type of examination, etc.) and the level of exposure of its personnel to the various risks. Medical monitoring of employees is conducted at a health department, which may be internal (occupational health departments in France, clinics in five countries in Africa) or external. Furthermore, in view of its activities and exposure, TotalEnergies has an international medical department that designs, coordinates and supervises operational medical logistics abroad. It is the decision-making level in terms of medical safety of expatriate and national employees. It ensures the organization of aptitude assessments and medical monitoring of employees and their families living abroad, medical support for subsidiaries, audits of medical structures in countries where the Group operates, as well as issuing recommendations and coordinating medical evacuations.

To complement this program, TotalEnergies has set up an employee health observation committee to monitor the health of a sample of employees in order to identify the emergence of certain illnesses and, if applicable, suggest appropriate preventive measures. The data is gathered anonymously during medical examinations worldwide.

At the corporate level, TotalEnergies also has a Medical Advisory Committee that meets regularly to discuss key health issues relating to the Group’s activities. It decides whether there is a need for additional health protection strategies to be implemented. It consists of external scientific experts and the Group’s senior executives and stakeholders concerned by these issues. The theme for 2020 was the COVID-19 pandemic and in particular the measures taken by the Group while managing the crisis.

On a broader level, TotalEnergies also supports the promotion of individual and collective health programs in the countries where it operates, including vaccination campaigns and screening programs for certain diseases (AIDS, cancer, malaria, etc.) for employees, their families and local communities. It also develops employee benefit programs (see « Employment and social inclusion“), and regularly takes action to raise awareness of lifestyle risks (anti-smoking and anti-drinking campaigns, etc.). Every year, in order to share information on progress in the area of Industrial Hygiene, TotalEnergies holds a technical day of discussions on different subjects with the relevant business segments. In 2020, this event did not take place because of the COVID-19 pandemic.

TotalEnergies has put in place the following indicators to monitor the performance of its program:

Health indicators (WHRS scope) 2019 2018 2017
Percentage of employees with specific occupational risks
benefiting from regular medical monitoring
98% 98% 98%(a)
Number of occupational illnesses recorded in the year
(in accordance with local regulations)
128 154 143

(a) As an exception to the reporting principles described in the “Reporting scopes and methodology” section, the 2018 rate does not include a company that did not report its data in time for the 2018 World Human Resources Survey. 


Musculoskeletal disorders, the main cause of occupational illnesses in the Group, represented 53% of all recorded illnesses in 2020, compared to 67% in 2019 for the WHRS scope. The Group assesses ergonomic risks in accordance with a methodology defined above and offers employees training in prevention of musculoskeletal disorders.

In 2020, TotalEnergies organized itself to cope with the COVID-19 pandemic. This health crisis affected all the Group’s entities. It differs from other crises in terms of its duration and its scale. It has resulted in significant measures being taken across a broad scope such as the repatriation of certain employees and their families, the introduction of quarantine procedures and the provision of personal protective equipment (face masks, gloves, hand sanitizer etc.).

As the pandemic developed, the countries concerned mobilized their local crisis teams (Singapore on January 24, 2020, China on January 25, 2020, etc.). A coordination unit was set up at the Group’s head office on January 27, 2020, and a Group crisis management cell was created on March 10, 2020. As well as maintaining business continuity, this permanent structure was put in charge of:

  • advising the Group’s Executive Committee;
  • ensuring coordination between all Group entities and sharing best practices;
  • defining, in accordance with the rules of each country, conditions for effective protection of all employees’ health;
  • centralizing initially the procurement and distribution of consumables protective equipment;
  • carrying out any necessary repatriations;
  • devising a travel policy;
  • proposing a procedure for gradually returning to the workplace, including screening capacity by means of virus testing and preparation of premises (signage, information panels, temperature readings, cleaning, regulation of restaurants etc.);
  • running internal communications and preparing information for employee representatives;
  • setting up a psychological support platform;
  • carrying out periodic reporting.

On the basis of the Group’s recommendations, subsidiaries have rolled out procedures to protect employees’ health and business continuity in accordance with local conditions and applicable legislation. On July 1, 2020, the Group crisis management cell was turned into the Group crisis monitoring cell. Under the same conditions as the Group crisis management cell, the Group crisis monitoring cell worked on issues relating to the lifting of and return to lockdown (adoption of measures for working from home, adaptation of industrial site procedures, management of contact cases and vulnerable people, etc.). This structure is still operational and provides an ongoing response to the constraints of the pandemic.

Limiting risks for the health and safety of consumers

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Unless certain precautions are taken, some of the petroleum or chemical products marketed by TotalEnergies pose potential consumer health and safety risks. Respecting regulatory requirements is the main measure to limit risk throughout the lifecycle of these products.

TotalEnergies has also defined the minimum requirements to be observed in order to market its petroleum or chemical products worldwide with the goal of reducing potential risks to consumer health and the environment. These include the identification and assessment of the risks inherent to these products and their use, as well as providing information to consumers. The material safety datasheets that accompany the petroleum and chemical products marketed by the Group (available in at least one of the languages used in the relevant country), as well as product labels, are two key sources of information.

The implementation of these requirements is monitored by teams of regulatory experts, toxicologists and ecotoxicologists within the Refining & Chemicals and Marketing & Services segments of the Group. The task of these teams is to ensure the preparation of safety documentation for the marketed petroleum and chemical products so that they correspond to the applications for which they are intended and to the applicable regulations. They therefore draw up the material safety datasheets and compliance certificates (contact with food, toys, pharmaceutical packaging, etc.) and ensure REACH registration if necessary. They also monitor scientific and regulatory developments and verify the rapid implementation of new datasheets and updates within Group entities.

Governance of the process is rounded off within the Group’s business units or subsidiaries of the Refining & Chemicals and Marketing & Services segments with the designation of a product manager who ensures compliance during the market release of his or her entity’s petroleum and chemical products. The networks of product managers are coordinated by the Group’s specialist teams either directly or via an intermediate regional level in the case of the Marketing & Services segment.

The safety datasheets for oil and gas produced by the Exploration & Production and Integrated Gas, Renewables & Power subsidiaries are produced by the Marketing & Services expertise center. The compliance of the go-to-market process of these products is ensured by the subsidiary.

Finally, TotalEnergies has set up an intersegmental working group that works on the harmonization of practices and classifications for the petroleum and chemical products common to the different segments, as well as on the development of good practices.